If you have an issue with anything purchased from the ASUW Bike Shop, please bring it in promptly so we may help you. We will only provide direct exchanges or in-store credit on a case-by-case basis for items returned with original receipt within 30 days of purchase. We will not accept any merchandise that appears used. Labor fees and flat tubes may not be refunded or exchanged.
Customers doing their own installation of parts will not receive a refund or exchange unless there was a manufacturer defect. If your bike was fully serviced by one of our mechanics and is having issues post-service, please bring it by and we will do our best to help you.
All refunds and exchanges must be done in person by management only. If you are unsure whether this policy applies to your case or have any concerns, please give us a call at (206) 543.2742 or email asuwbkbm@uw.edu or asuwbike@uw.edu to reach one of our managers.
